* Orders may be cancelled within 12 hours of placement, provided the order has not been processed or shipped.

* Once an order is confirmed and processing has begun, cancellations may not be possible, as our jewelry pieces are carefully prepared and packaged to ensure quality and safety.

* To request a cancellation, please contact us at zyrelle@gmail.com with your order number as soon as possible.

* If the cancellation request is approved, the refund will be processed to the original payment method within 5–7 business days.

* Zyrelle reserves the right to refuse cancellation requests for orders that are already shipped, customized, or made-to-order.